Frequently Asked QuestionsAt Timebeam By Design Limited, we're always being asked questions about our projecting clocks and how to get hold of them. For this reason, we've put together this FAQs page to answer any queries our customers might have. If you can't find an answer to your question here though, please contact us.
TIP: You can click on any of the questions listed above to go straight to the answer. About our projecting clocksWhat sort of electrical supply do your projecting clocks operate on?The new range of Timebeam products can be supplied for 100 - 120 volt and 220 - 240 volt supplies. The clock mechanisms are battery powered.
What replacement lamps / bulbs are available?It is essential that only the specified replacement lamp / bulb is used, or operation will be affected and the warranty invalidated. Lamp life is stated as 2000 hours, however this is not covered by your Timebeam / By Design warranty. Both generic and 'Timebeam original' lamps / bulbs are given for our various projecting clocks below (replacement bulbs for our previous models are still available to BUY DIRECT):
Maxisweep, Maxi-Ceiling, and previous models - New Classic, Classic Commercial, Semi-Recess, Original Classic:
Previous model - Powerhouse (150 or 250) :
N.B: If there is no clock projection but your projecting clock is plugged into the power supply and the clock is operating, it is likely that your lamp / bulb is in need of replacement.
Will the clock stop if I turn off the light?With our current range (i.e. the Microsweep, Maxisweep and Maxi-Ceiling) the clock is battery powered so will not stop if the lamp (powered by mains electricity via an integral AC adaptor) is extinguished.
How do I set the time?With our current range (i.e. the Microsweep, Maxisweep and Maxi-Ceiling) the facility for setting the time is located inside the battery door at the back of the product.
Can I ceiling-mount my projecting clock?
Do you offer any kind of guarantee / warranty on your projecting clocks?Yes we do. You can download our full warranty statement in PDF (Adobe Acrobat) format.
Where can I find out more information on individual projecting clocks?Full product information for each of our current models is accessible via the appropriate navigation links on the left. Details include the dimensions of the individual units and other technical data. All pages are printer-friendly.
About buying our projecting clocks online direct from usHow do I use your online shop?Shopping online with Timebeam By Design Limited is easy. You can read all about our range of projecting clocks (including technical information) by visiting any of the product links on the left. Then, if you would like to buy any of them online you can do so directly with us by simply clicking the appropriate Buy This Clock button. At this point, you will be taken to our secure online ordering facility where you will be given the opportunity to Add to Basket and then placing your order with us via the Checkout button. You will also have the opportunity of purchasing replacement bulbs for any of our clocks (past and present). You can view and edit the contents of your basket at any time. If you prefer to place your order by telephone, please contact us between the hours of 0900 - 1730 GMT Monday - Friday on +44 (0)207 119 8202 (calls charged at standard UK rates).
In what currency are your prices displayed?All items are priced in Pounds Sterling (GBP). When you buy from us, your credit / debit card company will automatically convert the total amount payable into your own currency. However, if you would like to see your total order value in your own currency before you pay then you can simply use the handy conversion tool on the View Basket page (please bear in mind that the rate of exchange may have changed at the actual time of payment being taken).
Are the prices displayed subject to any tax charges?Prices are shown inclusive of Value Added Tax (VAT) at 17.5%. Our VAT number is: 434 6824 41. For overseas orders where VAT is not applicable (e.g. the US), the amount set aside to cover such charges for UK / EU orders, instead serves to cover increased delivery costs. Overall pricing, therefore, is the same, regardless of delivery destination. Any other tax, import duties or similar charges that might be levied against purchases at the time of delivery are the responsibility of the purchaser.
Where do you deliver to?Timebeam By Design Limited deliver their projecting clocks and replacement bulbs worldwide.
How much do you charge for delivery?Standard delivery worldwide is included in the price, for express delivery - prices are available on application.
How long will my order take to reach me?We normally ship orders (where stock is available) within 7 days. The actual delivery timescale beyond that point is obviously out of our direct control and would naturally depend on location and service selected, but we would normally expect goods to arrive within 1 - 3 weeks of dispatch.
What if my order never arrives?Customers should allow up to 28 days from the notified date of dispatch for delivery. If goods have not been received by this time, customers should contact us so that we might investigate the matter.
What payment options do you offer?Payments can be made online by credit or debit card - we accept Visa, Mastercard and Switch. We also accept payment by bank transfer. Customers selecting this option will be notified with the details required to complete the transaction upon Timebeam By Design Limited's receipt of their order. No payment is taken until the date of dispatch.
Will my payment card details be secure?All credit / debit card details submitted directly through our online shop are encrypted and protected from interception by 128 bit Secure Socket Layer (SSL) technologies, then held securely in this encrypted format until such time as your order is downloaded to our systems. Decryption (using a unique key) takes place only at this point and is only performed by authorised personnel. Credit / debit card details are never held in clear text on any website. We know of no documented cases of credit card fraud resulting from using our online shop.
What about my privacy in general?Timebeam By Design Limited do not disclose any customers' information to third parties, nor do we mis-use such information in any other way. All information collected from customers is voluntarily supplied (i.e. name, address, telephone number, email, payment details etc) in the course of placing an order with us or making an enquiry, and is only used to properly fulfil those orders / answer the enquiry and provide effective customer service, in accordance with the Data Protection Act. It should be duly noted that customer records are only retained by Timebeam By Design Limited for as long as is specifically required by law (currently 7 years for tax auditing purposes), after which, such records are carefully and completely destroyed. Although we do not collect any information about our customers without their consent, visitors should note that cookies are used on this shopping site to enable the tracking of items in the shopping basket and this means that where acceptance of cookies is disabled within the browser, difficulties may be experienced in ordering online from us.
What happens if some or all of my order is out of stock?You will always be advised if we are unable to fulfil your order for any reason and asked how you would like us to proceed.
How do I cancel / return an order for refund or exchange?Customers have the right to cancel their order at any time before it is dispatched, or return any goods within 14 days of receipt. This timescale is extended in the case of product fault or defect (see warranty information). Please note that If the item is 'made to order' (e.g. with a personalised clock face / image, special colour coding or features) it cannot be returned for refund. To cancel an order, customers should, in the first instance, notify Timebeam By Design Limited via email on action@timebeam.com or telephone us on +44 (0)207 119 8202 (charged at standard UK rates), stating their contact details and order number. To return any goods already received, customers should contact us (as above) in the first instance and advise us of their intention to return goods, then carefully and securely package the item(s), plus all associated documentation, and send to: Timebeam By Design Limited, Returns Department, BW House, 724 Fulham Road, London, SW6 5SF, UK. We recommend that customers use a recorded-delivery service, for their own protection, since we cannot be responsible for any returned goods that are lost in the post. Customers are responsible for the costs of returning goods to us.
How do I contact customer services / make a complaint?You can contact customer services via email on action@timebeam.com or by calling +44 (0)207 119 8202 (charged at standard UK rates) or by using our online enquiry form. You can also contact us by post - Timebeam By Design Limited, BW House, 724 Fulham Road, London, SW6 5SF, UK. In the case of complaints, please be advised of our procedure, briefly outlined below:
Where can I view your full terms and conditions of sale?Timebeam By Design Limited's full Terms & Conditions (of which, the information above forms a part) are available (in PDF format) via the link at the foot of every page.
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